Rufflets Hotel, St. Andrews, have selected VECTRON EPOS WITH TITANbi as their preferred systems to provide them with all the facilities that they require now and see as mandatory to make their forward planning a success.

Key factors in this decision were related to identifying a forward thinking system with fully integrated functionality and good social media awareness indicators. An integrated Event management system running on the same PMS database was essential for function room and facility bookings.

Guest Experience Metrics

With the speed that guests may now air their views online of their in-house experience the hotel will be using the Guest Experience Metrics module to capture guest experience data allowing a very swift response to any guest feedback. All hotels now see this as a fundamental requirement both acting as an alarm if something is wrong or did not meet normal standards. This also provides full feedback if the hotel and its staff exceeded the hotels standards. The hotel see constant monitoring and analysis as key to business development.